Monica
💫 Summary
If your order was returned to Shein, there is no need to contact the post office as there is nothing they can do. You can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund. You can also contact Shein's customer support for further assistance.
✨ Highlights📊 Transcript
This section explains how to handle returns and refunds on Shein.
03:04
Shein provides a platform where you can find information about returns and refunds.
If you have any questions or doubts, you can find answers in the online service section.
The online service is available from Monday to Friday and even on weekends.
If you can't find the answer you're looking for, you can contact customer service directly.
The speaker went to the post office to return a product, and after about 15 days, the refund was already in their account.
04:38
The speaker returned the product to the post office using the return code.
It took about 15 days for the refund to be processed.
The refund was already in the speaker's account before the product was received by the seller.
00:00to be the subject of the pin it was returned, stay
00:03in this video and I will tell you what
00:04to do, well I have received many
00:07messages from people saying that the
00:09Post Office did not deliver the order and
00:11returned it to the sender, that is,
00:14they returned it to Xin again, it went
00:17to China again and then what to do, right?
00:20Because we don't know if you have to
00:22wait for the product to get there for you to
00:24ask for a refund if you have to ask for a
00:26refund if it's automatic what is
00:29this confusion or am I here to clarify these
00:31doubts
00:32firstly I want to make it clear that
00:34I contacted Cimpor and
00:36yes, unfortunately this has also
00:38occurred to me and they said that there was
00:40nothing they could do, it was to wait for the
00:42product to arrive there and that's it
00:45and request a refund So
00:48straight away I'll give you this news if your
00:49product was returned to China
00:52again for yes, right? Forget it, people, there's nothing
00:56
00:58you can do, in fact, okay, there's no point in calling the post office and bringing
01:01all that stuff because it's very difficult
01:04for you to get it, why? Because it
01:06was already returned when It's still in the
01:08wrong address status I already managed to
01:11get my order back, I went there to the
01:13post office before unloading it on a
01:15truck back then I got it There I
01:18cried people because they can't be
01:21had a good joke there and they
01:23managed to get my
01:25order it arrived in my hands right
01:28there, okay, but that's not always the
01:30case, if the status is
01:32returned, it's already been returned, it's already in the
01:35truck, it's on its way back,
01:38so there's no point in you doing anything else,
01:41okay, okay, now that you know that
01:44unfortunately, your status installed
01:46involved for the sender in return
01:48anything like that you can
01:51simply wait for the product to arrive
01:53there and it will automatically
01:55send you an email and update
01:58
02:00the photos of the return received and everything else in the application itself
02:03and make the refund depending on what
02:06you choose, I will choose the
02:07refund to Tim's account to use
02:10on another purchase or on the credit card
02:12that I purchased, the refund, right, if it was turned into
02:15pics in the bank account that I did, anyway,
02:18that kind of thing, right or you
02:20just do what I normally
02:23do when something happens, then
02:25I just send an
02:29email so folks, it's not difficult for
02:33you to get in touch with TIM, it's there
02:35in the app itself, there's something
02:37called
02:37support, let me even go here for you
02:40to take a look Look, when you
02:43enter the main page here you can see
02:46that it appears in the middle and everything else is written
02:49here, more services have the orders that
02:52you control what was sent that
02:55was not and there are more services support here you
02:58see support here, a pocket dream, it has
03:02all the features Heitor
03:04features, it has all the little problems,
03:06here you will put returns and
03:08refunds, for example, it will open the
03:10questions, you may have
03:13doubts regarding the questions, they are already
03:15
03:16solved here, right, so you will
03:18ask problems with order delivery
03:21return here you already find a
03:24lot of information then you will
03:27tell me about abra I couldn't find
03:29my questions so you can see
03:32my answers you simply download
03:34here you see introduction to the service
03:36online service Monday to Friday
03:39of the new 22 Saturday and Sunday from 9 am to
03:436 pm So even on Sunday, even on Sunday, it
03:45works there, so you can't
03:47find the answer here, look for
03:49customer service, okay, I normally
03:54contact red, but I was
03:56receiving some information, some
04:00I think the e-mail was no longer
04:02working, so here you just
04:05write your message, I'm not going to write
04:07anything here, but you can see if you write
04:10your message in this box.
04:13
04:16
04:19of refund so you can
04:22clear up these doubts if you speak
04:24directly to a sim attendant now
04:27my experience in relation to
04:28refunds is first when it was exchanged
04:31because now the exchange is free before it
04:34wasn't, now it's free exchange so I
04:36exchanged it I think about three close to right
04:38so I went to the post office with my
04:40return code very quickly and simply
04:43returned the product. I needed the
04:47product to get there so they could
04:50reimburse me and it took more than 15
04:53days, more or less the whole process of
04:56getting there and the refund goes into my
04:58account again, so my
05:00experience with the return and regarding
05:04the exchange was now with the return
05:08regarding the tracking in terms of
05:12logistics and I didn't need to wait
05:15for the product to be picked up until then, I
05:17simply sent a print and superv It's about
05:19time, I sent a print
05:22saying, look, the Post Office returned
05:25my product, I didn't get the product, it
05:27took about 15 days, the money
05:30was already in my account, okay, the
05:32refund had already been made, so
05:35I think that's it. very relative
05:36depending on your situation and the
05:38attendant who will assist you right away, there are
05:42some who like to resolve things
05:43like that, there are others who don't mess with me, but
05:47my experience in these two
05:49situations was this for both exchange
05:51and return logistics relationship
05:53Okay then I really hope this video
05:55helped you Remembering that I'm
05:57lazy and only talks about things like this
05:59here so you leave my channel and go
06:02to the playlist because there are definitely
06:04a lot of answers you're looking for,
06:06okay, that's it, super, so next time
06:09bye goodbye
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FAQs about This YouTube Video

1. What should I do if my order was returned to Shein?

If your order was returned to Shein, there is no need to contact the post office as there is nothing they can do. You can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund.

2. How can I get a refund if my order was returned to Shein?

If your order was returned to Shein, you can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund. You can also contact Shein's customer support for further assistance.

3. Is it necessary to contact the post office if my order was returned to Shein?

If your order was returned to Shein, there is no need to contact the post office as there is nothing they can do. You can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund.

4. What is the process for receiving a refund if my order was returned to Shein?

If your order was returned to Shein, you can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund. You can also contact Shein's customer support for further assistance.

5. How can Shein assist me if my order was returned?

If your order was returned to Shein, you can wait for the product to arrive in China and Shein will automatically send you an email and update about the refund. You can also contact Shein's customer support for further assistance.

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