Service Change Overview: What's Happening and Am I Affected?
Monica, along with Manus, is a product of Butterfly Effect, which will soon resume operating as an independent company. As part of the transition and to comply with regulatory requirements in specific jurisdictions, data generated by certain users since December 29, 2025 will be deleted on August 23, 2026, 8:00 AM SGT. We recognize the impact of these changes and are committed to providing full support throughout the process. Please refer to the official company announcement for the full background.
Please note that the December 29, 2025 date referenced in the article is calculated from 12:00 a.m. Pacific Time (PT).
To understand how these changes affect your account, subscription, and data, review the information below and follow the instructions in your Monica notification email.
Key Timeline
| Date | Stage | What Happens |
|---|---|---|
| December 29, 2025 | Acquisition day | This date is used to determine the scope of affected data. |
| August 11, 2026 | Notification day | Monica publishes the official announcement, notifies affected users, and makes data backup available. |
| August 11, 2026–August 23, 2026, 7:59 AM SGT | Data backup period | Affected users can continue using Monica and complete data backup for the data identified in their notification email. |
| August 23, 2026, 7:59 AM SGT | Data backup | Data backup must be completed and verified by this time. |
| August 23, 2026, 8:00 AM SGT–August 25, 2026, 7:59 AM SGT | Deletion period | Data deletion and scheduled maintenance take place. Data backup is no longer available. |
| August 25, 2026, 8:00 AM SGT | Data restoration day | Monica reopens, and data restoration becomes available. The Welcome Back Bonus is granted automatically to eligible users after successful data restoration. |
Will I Be Affected, and How?
Affected personal accounts fall into one of three categories. This classification is used only to clearly describe each situation — your notification email will not explicitly state which category you belong to, but will outline the specific scope and actions that apply to you.
| Account Type | Account Impact | Required Action |
|---|---|---|
| Type A - Account created before Dec 29, 2025; no subscriptions started after that date | Account retained. Conversation data and outputs identified in notification deleted. | Complete data backup for the specified conversation data by August 23, 2026, 7:59 AM SGT, then begin data restoration on August 25, 2026, 8:00 AM SGT. |
| Type B - Account created before Dec 29, 2025; with subscriptions started after that date | Account retained. Specified conversation data deleted; subscriptions canceled or refunded per notice. | Complete data backup for the specified conversation data by August 23, 2026, 7:59 AM SGT. No separate action for cancellation/refund is required unless Monica contacts you. |
| Type C - Account created after Dec 29, 2025 | Account and all associated data deleted. Must restore account structure before restoring conversation data. | Export both Account Credentials Backup and Chat Data Backup by August 23, 2026, 7:59 AM SGT. On the data restoration day, restore the account first, then restore the conversation data. |
For Type A and Type B users, the affected scope may include chat data and outputs generated since December 29, 2025. For Type C users, the account and all associated data are affected. Always follow the scope stated in your Monica notification email.
Data Deletion
The exact scope of data deletion is listed in your Monica notification email. Complete the required data backup no later than August 23, 2026, 7:59 AM SGT. Data that is not backed up will no longer be available for data restoration after data deletion.
Monica is not shutting down. On August 23, 2026, 8:00 AM SGT, for users in affected regions only, the service will be temporarily unavailable while the scheduled transition and data deletion are completed. Monica is scheduled to reopen on August 25, 2026, 8:00 AM SGT.
What Changes During the Notice Period?
Data backup: Affected users must generate and securely download the backup identified in their notification email.
Subscription handling: Relevant subscriptions for Type B and Type C users will be canceled. Refund eligibility depends on the renewal date and payment channel. Your notification will state the exact outcome.
Complimentary benefits: Eligible users will be granted the same subscription tier free of charge through August 23, 2026, 8:00 AM SGT. After successfully restoring data on or after August 25, 2026, 8:00 AM SGT, eligible users will automatically receive a Welcome Back Bonus in the form of Advanced Credits, as specified in their account-specific notice.
Payments: New payments, subscription renewals, and credit purchases are temporarily suspended in affected regions during the transition.
If you need help, contact Monica Support at contact@monica.im.