How to Back Up Your Data
Complete data backup for the data identified in your Monica notification email before data deletion begins on August 23, 2026, 8:00 AM SGT.
Email Access During the Transition
Use an email address that you can access throughout the transition period. If you sign in using only Apple, or if your account does not have an email address that can receive messages, add an alternative login method or bind an accessible email address before starting the backup. Existing users who need to change their linked email should use the standard email-change flow in account settings or the Data Backup Center. If the verification code does not arrive, try another accessible email address. If you use a work or company email, make sure you will retain access throughout the transition period.
An email address newly bound for this process is used only for transition-related communications, including backup links, refund confirmations, and data restoration instructions. It will be unbound and deleted after the transition.
Understanding the Two Backup Types
Two separate encrypted archives may be required. The names below include alternate labels that may appear in the Data Backup Center, the Data Restoration Guide, or your notification email.
| Backup | Who Needs It | What It Does | How You Receive It |
|---|---|---|---|
| Account Credentials Backup | Type C users only | Restores or verifies the account structure. It does not contain conversation data. | Exported from the Data Backup Center before the August 23, 2026, 7:59 AM SGT deadline. |
| Chat Data Backup | All affected Type A, Type B, and Type C users | Contains the affected conversation history, generated text, custom prompts, uploaded files, saved outputs, and related data restoration information included in your notice. | Generated through Data Backup Center. A secure download link is sent by email when the archive is ready. |
Data Backup Guide
- Confirm your email and login method. Make sure you can access the email address linked to your Monica account.
- Start data backup. Sign in to the Monica website and open the Data Backup Center from the homepage or notification banner. If you cannot sign in or need to restore an account, follow the Data Restoration Guide first. If you start from a non-web client, follow the prompt to continue on Monica's website.
- Generate your Chat Data Backup. Select the affected conversation data you want to retain and start the export. Type C users must export the Account Credentials Backup separately from its dedicated option in the Data Backup Center.
- Wait for the confirmation email. You can leave the page while Monica prepares the archive. The system will email a secure download link when the backup is ready.
- Download and verify the archive. Download the original encrypted
.monicaaccountor.monicacontentfile before the link expires. We strongly recommend checking your local Downloads folder to confirm that the file exists. - Export the Type C Account Credentials Backup separately. If you are a Type C user, generate and download this encrypted archive from the Data Backup Center before August 23, 2026, 7:59 AM SGT, then store it with your Chat Data Backup.
Important: Save each archive directly to a local device. Direct export to cloud storage is not supported. Do not extract, modify, rename, or recompress the archive, because doing so may make it unusable.
A Chat Data Backup is a snapshot of the selected data at the time it is generated. It does not automatically include later conversations. If your data changes after a backup, generate the latest backup before the August 23, 2026, 7:59 AM SGT deadline.
Troubleshooting Backup Issues
- The download fails: Check your network connection, available device storage, and whether the secure link is still valid. Try again, then save a screenshot and contact Monica Support at contact@monica.im if the problem continues.
- The Chat Data Backup is missing: Check your Downloads folder, the backup email, spam, and trash. Confirm that you are signed in to the correct account. Generate a new backup before the period closes if the file is lost or damaged.
- The Account Credentials Backup cannot be generated or downloaded: Confirm that your notification identifies you as a Type C user and that you are using the correct account. Try again before the data backup period ends, then contact Monica Support if the problem continues.
- The backup archive cannot be opened: This is expected. The archive is encrypted and is intended to be imported through data restoration on or after the data restoration day. Keep the original file intact.
- The secure link expired: Return to data backup in the Data Backup Center and generate a new backup before the data backup period ends. A new backup cannot be generated after the data backup period ends.