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Refunds: Timeline, Calculation, and Special Cases

Refund eligibility depends on the renewal date of the affected subscription and the payment channel used for the purchase. Your Monica notification and refund confirmation contain the account-specific result.

General Refund Policy and Timeline​

All eligible refunds are initiated starting on the notification day. Monica aims to complete eligible refund operations within 3 weeks of the notification day. The final posting date depends on the receiving bank, card issuer, or payment provider.

  • Renewal date after August 23, 2026, 8:00 AM SGT: The affected subscription is canceled, and an eligible prorated refund for the unused portion is returned to the original payment method. Equivalent membership benefits may continue at no charge through August 23, 2026, 8:00 AM SGT, as stated in your notice.
  • Renewal date on or before August 23, 2026, 8:00 AM SGT: The affected subscription is canceled without a refund or another renewal. Equivalent membership benefits continue at no charge through August 23, 2026, 8:00 AM SGT, as stated in your notice.
  • Unused Add-on Credits: Eligible remaining Add-on Credits are included in the refund processing described in your notification.
  • Remaining purchased balance: If you have remaining purchased balance in your account, such as one-time membership, Add-on Credits, or API credits, any eligible unused balance is included in the refund processing described in your notification.
  • Currency conversion: Refund amounts are calculated using the exchange rate that applied to the original purchase.

No separate action is required for an automatic subscription cancellation, refund, or benefit extension unless Monica contacts you.

Platform-Specific Refund Processes​

Paddle, FastSpring, and Lemon Squeezy​

Eligible refunds are first routed to the original payment method. If the payment channel cannot complete the automatic refund, Monica will send instructions for a manual refund.

Google Play​

Eligible refunds are automatically routed to the original payment method.

Apple App Store​

Due to Apple's policies, Monica cannot process Apple refunds directly. Monica is working with Apple to cancel eligible subscriptions and process refunds in Apple's system. You do not need to submit a refund request yourself at this time. Eligible refunds are expected to return to the original payment method within three weeks.

If a Refund Is Pending or Fails​

If your bank or payment provider shows a refund as "pending" or "processing," Monica may already have completed the transaction on its side. Settlement commonly takes 1–15 business days after the provider receives it.

If an automated refund fails, Monica will send an official email containing a one-time encrypted proof and instructions for the manual refund process. The proof securely stores the username, order platform, order ID, refund amount, and purchased product information. Submit it through the support channel specified in the email, together with the requested alternative payment method, such as a PayPal account email or bank account information. Manual processing takes approximately 3 weeks from submission, and the proof becomes invalid after use.

If you received a refund confirmation but the funds have not arrived after three weeks, reply to payment@monica.im with the refund receipt or use the support channel specified in the confirmation.

The personal data used to generate a one-time encrypted refund proof will be permanently deleted from our systems on August 23, 2026, 8:00 AM SGT. Keep the proof sent to you by email until your refund is complete.

If there is any discrepancy, the English version shall prevail.