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Frequently Asked Questions

Why is Monica making these changes?​

Monica, along with Manus, is a product of Butterfly Effect, which will soon resume operating as an independent company. As part of the transition and to comply with regulatory requirements in specific jurisdictions, Monica must make adjustments to certain accounts, subscriptions, and data in affected regions.

Is Monica shutting down?​

No. Monica will continue to operate normally through August 23, 2026, 7:59 AM SGT. Service will pause briefly on August 23, 2026 for scheduled maintenance and data deletion, and reopen on August 25, 2026, 8:00 AM SGT.

How do I know my account type and exact deletion scope?​

Check your Monica notification email. It lists the account, subscription, and data effects that apply to you.

I cannot receive the email verification code, or I need to change my email address. What should I do?​

If the verification code does not arrive, try another email address that you can access. If you already have an email address linked to your Monica account and need to change it, use the standard email-change flow in account settings or the Data Backup Center. Keep the address active and accessible throughout the transition period. If you use a work or company email, make sure you will retain access throughout the period.

An email address newly bound for this process is used only for transition-related communications, including backup links, refund confirmations, and data restoration instructions. It will be unbound and deleted after the transition.

Which backup files do I need?​

All affected users need a Chat Data Backup. Type C users must also export the Account Credentials Backup from the Data Backup Center before August 23, 2026, 7:59 AM SGT. The Account Credentials Backup restores the account structure only and does not contain conversation data.

Can I save a backup directly to Google Drive or iCloud?​

No. Direct cloud export is not supported. Download each encrypted .monicaaccount or .monicacontent archive to a local computer or mobile device and store it securely.

Can I open or change the backup archive?​

The archive normally cannot be opened directly because it is encrypted. Do not extract, modify, rename, or recompress it. Upload the original file through data restoration.

I forgot to back up before August 23, 2026, 7:59 AM SGT. Can Monica restore the data?​

No. Data that was not backed up before the data backup period ended cannot be restored after data deletion. Monica cannot generate or reissue a Chat Data Backup after the data backup period ends.

In what order should Type C users restore their files?​

Upload the Account Credentials Backup first to restore the account structure. After you can log in, import the Chat Data Backup to restore the affected conversations and files.

My backup archive fails during data restoration. What should I do?​

Confirm that you are uploading the original, unmodified archive and that it is the most recent backup. Type C users must complete the account-restoration step in the Data Restoration Guide before importing conversation data. If the problem continues, contact Monica Support with the error message and a screenshot.

How do I receive my Welcome Back Bonus?​

After you successfully restore your data on or after August 25, 2026, 8:00 AM SGT, eligible Advanced Credits are granted automatically. The amount is based on your user type and subscription tier at the time of the original notification. The actual interface and official announcement govern final eligibility, amount, and distribution method.

Use only the instructions in your Monica notification or refund confirmation. Monica may ask for a one-time encrypted proof and alternative payment details if an automatic refund fails. If you are unsure whether a message is genuine, contact Monica Support before providing information.

How do I remove a saved payment method?​

Monica may not support removing a saved card directly in the product. Revoke the applicable payment authorization through the linked payment platform or payment method settings. Contact Monica Support if you need help identifying the channel.

For additional assistance, contact Monica Support at contact@monica.im.